Returns & Exchanges
At The Icelandic Store, we want you to be completely satisfied with your authentic Icelandic fashion. If your purchase isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive an official Return Authorization.
Pack Your Items
Carefully place the unworn items in their original packaging, ensuring all authentic Icelandic wool tags and labels are still attached.
Ship to Iceland
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location for transit back to our warehouse.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, we will process your full refund or ship out your requested exchange size within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing